Dear Oryers!
I just experienced something that I w...
# ory-networkc
curved-fountain-46946
05/15/2023, 1:18 PMDear Oryers!
I just experienced something that I would very much like to immediately eliminate as a possibility: We had a user who forgot their password. He used the regular recovery flow to reset his password, and after resetting it, his email is no longer verified. That is wildly strange, right?
Disclaimer: We do use the settings.after webhook, which returns an empty object on success - could there be something that unverifies the email since it's not explicitly returned from our hook?
l
limited-photographer-61008
05/15/2023, 1:47 PMDid the user have uppercase characters in the email address by any chance? I noticed a bug related to that: https://github.com/ory/network/issues/273
🙌 1
c
curved-fountain-46946
05/15/2023, 1:49 PMI'm not entirely sure exactly how or why this happens, but - 🎺 you are correct!
curved-fountain-46946
05/15/2023, 1:49 PMAll the emails that are failing have capital letters in them
curved-fountain-46946
05/15/2023, 1:51 PMWe'll recreate all the affected users with normalized email addresses as a quickfix - a lot of our users are struggling to log in atm 😄
curved-fountain-46946
05/15/2023, 1:52 PMObvs, we disabled email verification temporarily, but we really don't want to keep it disabled
l
limited-photographer-61008
05/15/2023, 2:10 PMAre you using the default settings page, or a custom UI?
c
curved-fountain-46946
05/15/2023, 2:10 PMA custom one
l
limited-photographer-61008
05/15/2023, 2:13 PMWhen you submit the change password form, does it also submit the email?
c
curved-fountain-46946
05/15/2023, 2:15 PMI see where you are going with this 😏. Let me double check!
b
big-evening-36539
05/15/2023, 2:37 PMBrandon is the MVP 👐
c
curved-fountain-46946
05/15/2023, 2:38 PMOh hey Mikael!
👋 2
curved-fountain-46946
05/15/2023, 2:40 PMIt looks like we don't actually ship the email alongside the password, only the password is in the form data here
l
limited-photographer-61008
06/13/2023, 10:52 AMWe just ran into this bug, which is similar: https://github.com/ory/kratos/issues/3187
b
big-evening-36539
06/13/2023, 11:50 AMNice that there's an issue on it! We ended up lowercasing emails ourselves too
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